Frequently Asked Questions
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Book a Class
Log in to your account on our website, find the class you want, and book it through the Class Schedule widget. You can also cancel a class through the class schedule widget.
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Plans & Pricing
Check the Plans & Pricing widget or “Become a Member” on our website for current offerings.
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Account Management
Use the User Account widget on our website to log in and manage your details.
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Already have the Walla App
You do not have to sign up again. Just log in with your existing credentials and select our studio from the app.
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App Download
Find the Walla App download link for iOS and Android in our help center. https://support.hellowalla.com/en/articles/9136469-download-the-walla-app
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Locked Account
If you're getting an "Account Locked" error, visit our help article for steps to resolve it. https://support.hellowalla.com/en/articles/9069769-locked-out-of-your-client-account
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Guest Passes
After booking a class, you'll see an option to add a guest on the confirmation page. Enter their details and select the guest pass option. Remember, guest passes are limited to your current billing cycle and can be used for new or existing clients, depending on our settings.
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Cancellation Policy
To avoid a penalty, you must cancel drop-in or plan bookings 1 hour before start time. If cancelled outside of this window, you will be charged $10.00. If we do not have at least 2 students signed up we often cancel the class, so please sign up and let us know you are coming!
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What to Bring
Wear comfortable clothing that you can move your body in. You are welcome to bring your own yoga mat and props, or borrow what we have at the studio. Water is allowed in the studio. Please leave shoes in the hallway outside studio space.